Frequently Asked Questions (FAQ)
1. What products do you sell?
We offer a wide range of electrical products, including:
- Lighting: LED bulbs, ceiling lights, outdoor lighting, and more.
- Home Appliances: Fans, water heaters, refrigerators, etc.
- Wiring & Cables: Electrical wires, extension cords, power strips, etc.
- Tools & Equipment: Electrical testers, multimeters, soldering kits, etc.
- Smart Home Devices: Smart switches, security cameras, thermostats, and home automation products.
2. Do you offer product warranties?
Yes, most of the products we sell come with a manufacturer’s warranty. Warranty details vary by brand and product type, so please check the specific product page for more information. If you have any issues with a product, feel free to contact us, and we’ll guide you through the warranty process.
3. Can I return or exchange a product?
Yes, we offer returns and exchanges on most products within 30 days of purchase. The product must be in its original condition with all packaging and accessories. Some exclusions apply, including clearance items and custom orders.
4. Do you offer delivery?
Yes, we provide nationwide delivery to most areas. Delivery charges depend on the location and size of the order. For large items (like appliances), we offer in-home delivery. Delivery times typically range from 2-7 business days depending on the item and your location.
5. How can I track my order?
Once your order is shipped, you will receive an email/text with a tracking number. You can use this number to track your order on the courier’s website. If you have any trouble, feel free to contact us for assistance.
6. Do you offer installation services?
Yes, we offer installation services for certain products like ceiling fans, lighting fixtures, and major appliances. Installation fees vary depending on the product. Please inquire at checkout or contact our customer service for more details.
7. What payment methods do you accept?
We accept the following payment methods:
- Cash
- M-PESA
- Bank transfer (for larger orders)
8. How do I know if a product is compatible with my home?
We include detailed product specifications and compatibility information on each product page. If you’re unsure about compatibility or need help selecting the right product, our customer support team is happy to assist you. You can also consult with a licensed electrician for personalized advice.
9. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on selected products. You can subscribe to our newsletter or follow us on social media for updates on ongoing sales and special offers. We also offer loyalty rewards for repeat customers.
10. Can I place an order for pickup in-store?
Yes, we offer in-store pickup for online orders. Simply select the “Pickup in Store” option during checkout, and we’ll notify you when your order is ready for pickup. Most orders are ready for pickup within 1-2 hours.
11. Do you provide electrical advice or consultations?
We offer basic electrical advice through our customer service team, but for more complex projects or installations, we recommend consulting a licensed electrician. If you’re unsure about your electrical needs or installations, we can connect you with a qualified professional in your area.
12. Can I get a catalog of your products?
Yes, we have an online catalog available for download. You can access it by visiting our Catalog Page. We also offer printed catalogs in-store, so feel free to drop by and pick one up.
13. How do I contact customer service?
You can reach our customer service team through the following methods:
- Phone
- Live Chat: Available on our website during business hours.
- In-Store: Visit any of our locations for in-person assistance.
14. Do you sell products in bulk?
Yes, we offer bulk purchasing for businesses, contractors, and large projects. Contact us directly for pricing and availability. Discounts may apply depending on the quantity and product type.
15. Can I get a quote for a large order?
Yes, we can provide customized quotes for large orders. Simply contact our sales team with your requirements, and we will provide a competitive quote based on your needs.
16. Are your products energy-efficient?
We carry a wide range of energy-efficient products, including LED lighting, energy-efficient appliances, and smart devices that help reduce energy consumption. Look for the Energy Star label or check the product specifications for energy efficiency details.
17. How can I sign up for your newsletter?
To stay updated on new arrivals, promotions, and electrical tips, simply enter your email address at the bottom of our website to subscribe to our newsletter.
18. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately. We’ll help you initiate a return or exchange, and we may provide you with a replacement or refund, depending on the circumstances.